Agent AI aims to turbocharge its AI tools by offering free CRM

 Agent AI is looking to automate more of the customer service process. To do that, it’s built its own customer relationship management product, as well as AI tools that sit on top — and now it’s making the CRM part available for free. While giant software businesses have been built around CRM, CEO Fred Hsu said the market has changed, with the software becoming less… Read More

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Google Cloud’s Natural Language API gets content classification and more granular sentiment analysis

 Google Cloud announced two updates this morning to its Natural Language API. Specifically users will now have access to content classification and entity sentiment analysis. These features are particularly valuable for brands and media companies For starters, GCP users will now be able to tag content as corresponding with common topics like health, entertainment and law (cc: Henry).… Read More

TalkIQ raises $14 million Series A to give enterprises AI insights into voice communication

 There’s no shortage of startups building their brands around AI for enterprise. And within the enterprise, few spaces are as competitive as AI-powered voice analytics. TalkIQ is the latest company in the space to carry home a large round of financing with promise. With $14 million in Series A funding, the TalkIQ team is hoping its proprietary tech stack and engineering-heavy team will… Read More

Minio scores $20 million Series A to build a neutral object storage layer

 Minio has a plan to become the neutral object storage layer, while still maintaining Amazon S3 object storage compatibility. That may seem like an odd strategy, but as CEO Anand Babu Periasamy, co-founder and CEO of Minio points out, there is a clear market need.
By building a solution that enables customers to store data across a variety of solutions including S3, he believes he is giving… Read More

Salesforce Einstein celebrates its first birthday with a couple of new features

 Salesforce launched Einstein, its artificial intelligence platform just one year ago this week. As it celebrates its first birthday, it’s worth taking a look back at the first year and looking at a couple of enhancements they’re adding as a birthday surprise. It’s easy to lose sight of the fact that Einstein isn’t actually a product at all, even though Salesforce markets… Read More

Threat Stack snares $45 million investment as spotlight shines brightly on security

 Threat Stack, the Boston-based security startup that helps companies stay protected in the cloud, reeled in a $45 million investment today. It seems that they are in the right place in the right time as news of the Equifax breach swirls on mainstream media. The round includes a big institutional backer, as fellow Boston firm Fidelity Investments participated through their investment arm,… Read More